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Customer Service Officer

Continuing, full time appointment

HEW Level 3 Salary $58,463

Plus 17% superannuation and 6 weeks annual leave

Casuarina Campus

Provide high-level customer service and administrative support in the day to day activities of the Office of Student Administration.


The Pro Vice-Chancellor Education and Student Success (PVCESS) is responsible to the Vice-Chancellor for ensuring that students have the best opportunities to attain excellent outcomes.

The Office of Student Administration manages all aspects of Higher Education admissions, enrolments, progression and fees.  Across the Higher Education and VET sectors, the office administers scholarships, student records, the University cashier, examinations and timetabling, Student Central and the University Switchboards.

As a Customer Service Officer, you are the first point of contact for all customer enquiries and are responsible for providing accurate information related to

University admissions, enrolments, course offerings and student eligibility.

Your duties are quite varied and include; administering the University’s student management Callista, maintaining the customer relationship management (CRM) systems, interacting with students and staff, and supporting a busy office environment.


To be successful, you will need to demonstrate your ability to provide high level customer service, communicate effectively, collaborate in a team environment and have a willingness to learn University systems and procedures.

To view the duties and responsibilities please click on: Position Profile

For a further information please contact Deborah Blaser on 08 8946 7162 or email


Closing Date: Monday 29 October 2018


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